Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you select the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
RETURN POLICY
If you change your mind and want to return or exchange your order for whatever reason, we're here to help! We only accept returns within 15 days of the delivery day shown on the courier's system. Please note that we will charge 20% for these cases.
How to return an item?
Please complete the following steps. Please note that you will take responsibility for paying the shipping costs for the return.
- Take a picture of the products and QR code outside the shipping label.
- Contact Customer Support Team and provide clear photos.
- Our Customer Support Team will provide you with our available warehouse address.
- Inform us of the tracking number on the shipping label provided by the postal service/carrier.
Ensure you enclose the correct and complete item when making a return. The right item must be returned to receive a refund. Please keep a copy of your return shipping receipt.
* Please note:
- Discounted items are final and cannot be returned.
- Personalized Items are not accepted for return or exchange.
- Returned items must be returned in original product packaging and have no visible signs of wear or use.
- The product is unwashed, unworn and unused, and purchased in the last 60 days.
RETURN POLICY
We will refund fully in case:
- You want to cancel your purchases within the first 24 hours since placing your orders.
- You send us proof (clear photos under good light/condition and the actual measurement) of defective or incorrect items.
- You have not received your order within 60 days since placing orders.
We only refund partially in case:
- If the orders are over 24 hours old since purchase, and you still want to cancel, we will keep a 30% production fee.
- If the carrier handles the package but you want to cancel it, we will refund the 20% deposit first. You have to receive the package and then return it to us to get the remaining.
- If you provide an incorrect address and cause the delivery to fail, but you don’t want to resend it, we will keep 30% as a handling fee.
- If your address is incorrect and we haven’t received your confirmation within 15 days since we emailed you, we will cancel your order and keep a 10% handling fee.
- If you refuse to receive the package or refuse to help contact your local post office for a delivery arrangement, we will keep a 30% handling fee.
- If your local carrier needs your verification to deliver the package, but you refuse to support it, we will refund you 50%.
- If the package is damaged in shipping or stolen, but you choose no Insurance, we only refund you up to 70%.
- If you don’t like the product's materials which show in the description of the products clearly, please return it to get a 90% refund.
- If you don’t like products but don’t want to return them, we only give you a partial refund of up to 40%. And clear photos of products are required to decide the discount.
The partial refund will be verified and decided by our Customer Support Team depending on the case.
Orders are unacceptable for the refund:
- Sale items more than 30% off.
- Your personalized items were amended many times. - If we send the correct orders, but you place the wrong favorites.
- If you have already used the products or washed them.
- If you require later 30 calendar days after the delivery date.
How long does it take for the refund?
You should expect to see the credit appear on your billing statement in the next couple of business days – depending on your bank. Your refund has been deposited into your original method of payment.
If you don’t see the refund in your account in 15 days, please email us, and we’ll look into it immediately.
* Photo proof demonstrating the defective or damaged area of your order is required for a refund or exchange.
** We cannot issue a refund if the package is delayed due to systematic incidences such as earthquakes, tornados, diseases, pandemics, etc. Please be patient that the delivery time might last a bit longer (2-4 weeks). After three (3) months and you still have not received the products, we will replace/refund you.
(Last updated March 15, 2022)