Production Time
You can change the order details (change size, color, quantity) or cancel the order within the first 24 hours.
We typically take about 5-14 business days to arrange orders, depending on the type of product.
The detailed time frame for production correspondence with the products (not including shipping time):
- Printed apparel (regular/partial printing): 4-5 business days
- All Over Print apparel (Full Prints/3D Printing): 7-10 business days
- Homewares and Home decor: 7-10 business days
- Footwear: 10-12 business days
- Bags & Handbags: 7-10 business days
- Phone case, mugs, posters, accessories: 5-7 business days
Shipping Time
Standard Shipping: Free
Express Shipping: $19.99
Insurance: $5.99
Standard Shipping takes approximately 15-25 business days to arrive (not including production time).
Express Shipping takes approximately 7-10 business days to arrive (not including production time).
Orders that have not arrived within 60 business days of order processing are eligible for refunds or free reshipment.
In case you want to change the shipping method, please kindly contact Customer Support Team to know how to charge the additional shipping fee.
Insurance is not mandatory, but we offer you to choose Insurance if your delivery man often leaves the package in your mailbox (are more likely to be stolen).
* All shipping times exclude clearance/customs delays. This can cause shipping to take up to 40-50 days (except the Express Shipping).
** Please note that shipping to some special locations or remote areas may be charged higher shipping costs.
*** If customers provide incorrect address and need a re-delivery. Re-shipping cost will be $19.95 and can take up to 40-45 days to be delivered.
How Can I Get A Tracking Number?
A Tracking Number will be sent to you by email after 14 days since your order has been placed.
Occasionally, the shipping carrier can lose the parcels due to many reasons. If you haven’t received your tracking number within the time frames above, or if the tracking number shows no movement for a week, please contact our Customer Support Team for checking as soon as possible.
Can I Ship The Order To Multiple Addresses?
We only offer single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.
Can I Ship To A Po Box Or Military APO/ FPO/DPO?
We can deliver orders to PO Box by USPS only (Standard Shipping). Please note that customers need to be aware to pick up at the local Post Office. We are not responsible for losing any package using PO Box.
At present, we are sorry that we do not have shipping method to APO, FPO, or DPO addresses.
What Are Customs Invoice & Vat Taxes?
Import duties, taxes, and charges are not included in the item price.
All taxes and duties fees are the responsibility of the receiver. The VAT charges may vary according to the country. We recommend contacting your local customs office for more information.
Any packages returned due to customs fee not paid, will be refunded minus the cost of shipping and be charged 20% as a handling fee.
Please don't be surprised if an invoice with prices differs from the price you bought in the parcel because that is a symbolic amount. A customs invoice is a document that travels with your parcel and contains information about the items inside your package. The customs invoice is required for customs clearance.
(Last updated March 15, 2022)